DLI.tools Privacy Pledge
Last Updated: October 1, 2009
We manage the information you share with us as we would our own – and respect it accordingly. We strive to earn your trust every day – so we don’t sell, share, trade, or exchange your information for extra financial gain and request your permission to email or call you beyond your initial inquiry. Should you have any concerns regarding our business practices or our privacy pledge, please contact our privacy officer.
1. Scope
Our privacy pledge covers the information DLI.tools collects, uses and /or discloses from online sources (web site, chat sessions, email) and off-line sources (mail, phone, in-office visit) that is personal & identifiable and instructions on how to remove yourself from future communications.
2. Personal Information Collected
DLI.tools collects personal identifiable and non-identifiable information to serve you in discovering, experiencing and purchasing our products and services. Your information is collected at the time of interaction with DLI.tools and www.dlitools.com.
Identifiable information collected may include:
Web account or download materials: Name, company, phone number, email address, mailing address, web account ID
Completing a purchase: Credit card information and/or banking information
Non-identifiable information collected may include:
IP address, type of web browser, country, city, pages / content accessed
This information is collected only in aggregate form so we may better understand how people interact with the DLI.tools web site. This business practice results in improved accessibility and quality of information and products made available from DLI.tools.
3. Uses and Sharing
Your information is kept secure and confidential on servers located in Ontario, Canada. Your information is not shared, sold, traded, or exchanged with any third party, and is restricted to those DLI.tools individuals who require access to it to:
Follow-up on your inquiry, providing additional information or assistance to you
Remind you of a product trial code about to expire or events (if requested and applicable)
Send product updates, special offers, or news about DLI.tools products and/or services (if permission is granted)
Send you our newsletter (if opt-in)
Fulfill a DLI.tools purchase order. To fulfill this request, your information may be shared with a DLI.tools business partner for the explicit purpose of fulfilling your request
Meet legal and / or regulatory requirements, and to detect and prevent fraud or other criminal activity
Information collected in aggregate form is strictly used for reporting purposes
4. Your Choices
To view secured content or to download trial software, you must have a valid DLI.tools web account. We value your desire to privacy and respect your choice to receive additional information from us.
At any time, you can modify your communication preferences by visiting <a href="http://www.dlitools.com/preferences">www.dlitools.com/preferences</a>. If you elect to remove yourself from future communications, we will make all reasonable efforts to ensure you do not receive future communications from us.
5. How to Contact us
If there is a concern you feel is not addressed in our privacy pledge, please contact our Privacy Officer at:
Mail:
DLI.tools Inc
C/o Privacy Officer
1100 Burloak Drive
Suite 104
Burlington, Ontario
Canada
L7L 6B2
Email:
privacy@dlitools.com
Telephone:
905-331-2046 extension 205
Or toll-free: 866-331-1354
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